Privacy Policy

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Effective Date: November 26, 2023

Thank you for choosing MechSwitches for your custom keyboard needs. We are committed to protecting your privacy and providing a secure online experience. This Privacy Policy outlines how we collect, use, share, and protect your personal information. By using our services, you consent to the practices described in this policy.

1. Information We Collect:

1.1 Personal Information:

• We may collect personal information, including but not limited to, your name, contact information, shipping address, and payment details when you make a purchase.

1.2 Usage Information:

• We may collect information about your use of our website, including the pages you visit, the products you view, and the actions you take.

1.3 Device Information:

• We may collect information about the device you use to access our services, including device type, operating system, and browser type.

2. How We Use Your Information:

2.1 Order Processing:

• We use your personal information to process and fulfill your orders, including shipping and payment processing.

2.2 Communication:

• We may use your contact information to communicate with you about your orders, updates, and promotions. You can opt-out of promotional emails at any time.

2.3 Improving Our Services:

• We analyze usage data to improve our website, products, and services, ensuring a better user experience.

3. Information Sharing:

3.1 Third-Party Service Providers:

• We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products.

3.2 Legal Requirements:

• We may disclose your information if required by law or in response to a legal request.

4. Security:

4.1 Data Security:

• We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Your Choices:

5.1 Opt-Out:

• You can opt-out of receiving promotional emails by following the instructions provided in the email or by contacting us directly.

5.2 Access and Correction:

• You have the right to access and correct your personal information. Contact us if you need assistance.

6. Changes to this Privacy Policy:

6.1 Updates:

• We may update this Privacy Policy from time to time. Please review the policy periodically for changes.

7. Contact Us:

7.1 Questions:

• If you have any questions or concerns about our Privacy Policy, please contact us at la.mechswitches@gmail.com.

By using our services, you agree to the terms of this Privacy Policy.

Thank you for trusting MechSwitches with your custom keyboard needs.

Effective Date: November 26, 2023

Thank you for choosing MechSwitches for your custom keyboard purchase. We strive to provide you with the best possible products and service. If you are not completely satisfied with your purchase, please review our Return Policy outlined below.

1. Return Eligibility:

1.1 Unused and Unopened Products:

• To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

1.2 Customized Products:

• Due to the personalized nature of our custom keyboards, returns are generally not accepted unless there is a manufacturing defect or an error on our part.

2. Return Process:

2.1 Contact Us:

• If you believe your product is eligible for return, please contact our customer service team at la.mechswitches@gmail.com within 14 of receiving your order.

2.2 Provide Details:

• When contacting us, please provide your order number, a detailed description of the issue, and any relevant photos to assist in the assessment.

2.3 Authorization:

• Our customer service team will guide you through the return process and provide authorization if your return is eligible.

3. Return Shipping:

3.1 Customer Responsibility:

• Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

3.2 Packaging:

• Please securely package the product to prevent damage during return shipping.

4. Inspection and Refund:

4.1 Product Inspection:

• Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria.

4.2 Refund Process:

• If the return is approved, a refund will be processed to the original payment method within 7 days of receiving the returned product.

5. Exceptions:

5.1 Customization Errors:

• If there is an error in the customization that is our responsibility, we will work with you to rectify the issue, which may include a replacement or refund.

6. Contact Us:

6.1 Questions:

• If you have any questions or concerns about our Return Policy, please contact us at la.mechswitches@gmail.com.

Thank you for choosing MechSwithces. We appreciate your understanding and cooperation in ensuring a smooth return process.